Terms & Conditions

1. Purpose

These Terms & Conditions govern the private transport services provided by VTC SAVOIE DRIVER.

2. Booking

Bookings may be made by phone, by email or via the website. A booking is confirmed once the client receives a confirmation message from VTC SAVOIE DRIVER.

3. Pricing

Fares are fixed or communicated to the client prior to confirmation. Prices include pick-up, transport and any agreed-upon additional charges (tolls, parking fees, etc.). Any additional charge will be communicated to the client before invoicing.

4. Payment

Accepted payment methods are:

• credit/debit card;
• bank transfer;
• cash.

Payment is due at the end of the ride or in advance for fixed-fare services, as agreed at the time of booking.

5. Cancellation policy

• Free cancellation up to 48 hours before the scheduled pick-up time;
• For any cancellation made less than 48 hours before the scheduled time, 100% of the fare is due;
• In the event of a no-show at the agreed pick-up time and location, 100% of the fare is charged.

6. Client delays

The following tolerance applies for client delays:

• 30 minutes of free waiting time are included from the scheduled pick-up time;
• beyond this period, additional waiting time may be charged according to the applicable hourly rate or, if the delay prevents the service from being carried out, the ride may be billed in full.

7. Driver delays or impossibility

If the driver is significantly delayed or unable to provide the service due to unforeseen circumstances, the client will be informed as soon as possible. If the ride cannot be carried out, any amount paid in advance will be refunded. No further compensation may be claimed.

8. Luggage

Luggage is accepted within the normal capacity of the vehicle. Luggage remains under the client's responsibility. Dangerous, illegal or hazardous items are strictly prohibited.

9. Passenger conduct

Passengers agree to behave respectfully and comply with safety rules:

• seat belts must be worn at all times;
• smoking or vaping is strictly prohibited in the vehicle;
• the cleanliness of the vehicle must be respected.

Any damage or excessive soiling caused by the passenger may result in an additional charge. The driver may refuse service or interrupt the ride in the event of dangerous or inappropriate behaviour, without refund.

10. Complaints

Any complaint relating to the service must be sent as soon as possible to the following address:

Email: vtcsavoiedriver@gmail.com

11. Consumer mediation (France)

In accordance with Article L612-1 of the French Consumer Code, the consumer client may refer the matter free of charge to a consumer mediator after first attempting to resolve the dispute amicably with VTC SAVOIE DRIVER.

The consumer mediator is:

AME CONSO
Website: www.mediationconso-ame.com
Address: 197 Boulevard Saint-Germain, 75007 Paris, France

The client must first submit a written complaint to VTC SAVOIE DRIVER. If no amicable solution is found within 30 days, the mediator may be contacted via the website or by post.

12. Governing law

These Terms & Conditions are governed by French law. In the event of a dispute and failing amicable resolution, the French courts shall have exclusive jurisdiction.

Version française / CGV